Privacy &
Cookies policy

1. Who We Are
Nash Property Management Limited (Company No. 4876274) of 35 High Street, Tring, Hertfordshire HP23 5AA, trading as Nash Partnership, Nash, and The Lettings Office at Nash (“We”, “Us” or “Our”) is the data controller responsible for your personal data.

If you have any questions about this policy or how we handle your personal data, you can contact us at hello@nashpartnership.co.uk.

2. About This Policy
This Privacy & Cookies Policy explains how We collect, use and protect your personal data when you:

• visit Our website;
• contact Us;
• request information or services; or
• otherwise interact with Us.

This policy applies only to Our website and services. If you follow links to third-party websites, those websites will have their own privacy policies and We do not accept responsibility for them.

3. What Personal Data We Collect
Information which you provide to us such as:

• your name and contact details;
• property-related information;
• details provided through enquiries, forms or communications;
• information provided when subscribing to newsletters or marketing; and
• your communications with us.

Automated information about your use of our service such as:

• IP address;
• browser type and version;
• device type and operating system;
• pages visited and navigation paths;
• date and time of visits; and
• referring website or source.

4. How We Use Your Personal Data
We use your personal data to:

• respond to enquiries and provide requested information;
• provide and manage our services;
• communicate with you regarding properties or services;
• improve our website, services and user experience;
• monitor and analyse website usage;
• comply with legal and regulatory obligations; and
• protect our business from fraud or misuse.

5. Legal Basis for Processing
We process your personal data on the following legal bases:

Contractual necessity – where processing is necessary to take steps at your request or to enter into or perform a contract with you.

Legitimate interests – where it is necessary for our legitimate interests, including managing and improving our website and services, analysing usage and ensuring security.

Consent – where you have given clear consent, for example to receive marketing communications or accept non-essential cookies. You may withdraw your consent at any time.

Legal obligation – where we are required to process your data to comply with legal or regulatory requirements.

6. How Long We Keep Your Data
We retain personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, regulatory, tax or accounting requirements.

Typical retention periods include:

• customer and transaction data: up to 6 years after the end of the relationship;
• marketing data: until you unsubscribe or withdraw consent; and
• general enquiries: typically up to 2 years unless a relationship is established.

We may retain data for longer where required to resolve disputes, enforce agreements or comply with legal obligations.

7. Sharing Your Personal Data
We may share your personal data with:

• service providers who support our business (such as website hosting, analytics and marketing platforms);
• professional advisers such as insurers, accountants and legal advisers;
• regulators, law enforcement or government authorities where required; and
• prospective purchasers or partners in connection with a sale, merger or restructuring of our business.

8. International Transfers
Some of our service providers may be based outside the United Kingdom.

Where personal data is transferred outside the UK, we ensure that appropriate safeguards are in place in accordance with UK data protection laws. These may include standard contractual clauses or transfers to countries deemed to provide an adequate level of protection.

9. Your Rights
You have the right, subject to legal requirements, to:

• access your personal data;
• request correction of inaccurate data;
• request deletion of your data in certain circumstances;
• restrict or object to processing;
• request transfer of your data; and
• withdraw consent where processing is based on consent.

If you have a complaint about how we are handling your personal data, please contact us using the details above. You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Cookies and Tracking Technologies
We use cookies and similar technologies on our website to improve functionality, analyse usage and support our marketing activities. A cookie is a small text file placed on your device when you visit a website.

You can manage your cookie preferences through our cookie banner or your browser settings. You can withdraw or change your consent at any time.

We use the following types of cookies:

Strictly necessary cookies:
– __cf_bm – used by Cloudflare to distinguish between human users and bots and protect the site (duration: 1 hour).

Analytics cookies (consent required):
– _ga – used by Google Analytics to distinguish users and track usage (duration: up to 1 year 1 month).
– _ga_* – used by Google Analytics to store and count page views (duration: up to 1 year 1 month).

Advertising and marketing cookies (consent required):
– _gcl_au – used by Google to measure advertising effectiveness (duration: up to 3 months).
– _fbp – used by Meta (Facebook) to track interactions for advertising and remarketing (duration: up to 3 months).

Functional cookies:
– preloader – supports page loading functionality (session cookie).

Some cookies are set by third parties such as Google and Meta, who may process your data in accordance with their own privacy policies.

For more information:
Google: https://policies.google.com/privacy
Meta: https://www.facebook.com/privacy/policy

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.

For more information about cookies, visit: www.allaboutcookies.org